Returns & Exchanges

 

OVERVIEW

LA MUSA is devoted to your complete satisfaction. We know online shopping for tailored silhouettes can be tricky. If your piece isn’t perfect, most items are eligible for return or exchange when they meet the conditions below.

Important: This policy applies to purchases made on our website. Purchases made through third-party retailers follow that retailer’s returns policy.

PURCHASE PROTECTION

We stand behind every piece. Your order should arrive safely, match its description, and be securely authorized for payment.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery (see Damaged / Incorrect Items).

RETURN WINDOW

To be eligible:

  1. Initiate your return or size exchange within 14 days of delivery (the date marked “delivered” by the carrier).

  2. Once approved, ship your parcel within 5 days of approval / label issuance.

Returns shipped after this timeframe may be declined and/or the label may expire.

WHAT’S ELIGIBLE

Most evening dresses, corsets, and ready-to-wear are eligible when they are returned:

  • Unworn, unwashed, unaltered, and in resaleable condition

  • Free of makeup, deodorant marks, fragrance, smoke, stains, pulls, snags, pet hair, or any other signs of wear

  • In original packaging with all tags attached

  • With any accessories / garment bags / belts / detachable parts included (if applicable)

Fit tip: When trying on, avoid makeup/perfume transfer and remove jewelry that may snag delicate fabric.

SECURITY TAGS / HYGIENE SEALS (VERY IMPORTANT)

Some LA MUSA pieces may include a security tag (or ribbon/seal).

  • Items with a removed, damaged, or altered security tag/seal are not eligible for return or exchange.

  • Hygiene-sensitive items (if offered) must have all hygiene liners/seals intact.

WHAT’S NOT RETURNABLE

To protect craftsmanship, hygiene, and fairness, the following are final sale (non-returnable, non-exchangeable), unless faulty and where required by law:

  • Made-to-order / personalized items (including custom sizing, special requests, monogramming)

  • Sale / outlet / final sale items and promotional “final sale” drops

  • Gift cards

  • Altered or tailored pieces (including any hemming/adjustments after delivery)

  • Items with removed/damaged tags, removed security tag/seal, or obvious wear

  • Hygiene-sensitive items (e.g., intimates/hosiery if sold) and pierced jewelry (earrings)

If an item is returned outside these rules, we may decline the return and send the item back at the customer’s expense.

HOW TO START A RETURN / EXCHANGE

  1. Visit our Returns Center.

  2. Enter your order number and the email used at checkout.

  3. Select items and confirm they meet our return conditions.

  4. Wait for approval. You’ll receive an email with instructions and (if applicable) a label.

  5. Ship on time: Dispatch within 5 days of approval/label issuance.

Important: Each order must be returned under its own return request. Please do not combine different orders into one parcel.

RETURN SHIPPING & LABELS

After approval: Return instructions are sent by email once your request is approved. Please follow that message to complete your return.

United States:

  • We provide a prepaid return label (unless otherwise stated during promotions or for special categories).

  • If you choose a refund method that includes any processing/label fee (if applicable), it will be deducted from your refund/store credit (see Refunds).

International (non-US):

  • You arrange and pay return postage.

  • You must use a tracked service and provide the tracking number via the Returns Center or by emailing info@yourmusa.com.

  • LA MUSA is not responsible for returns lost in transit without valid tracking.

Original shipping fees are non-refundable.
Any duties/taxes paid on delivery are non-refundable.

EXCHANGES

Exchanges are subject to availability and inspection of the original item.

Start in the Returns Center → Choose “Exchange”:

  • Different size of the same product

  • Different color of the same product

  • Different product from our catalogue (where offered)

Price differences

  • If the exchange item costs more, you’ll be prompted to pay the difference.

  • If it costs less, the difference will be refunded to your original payment method or issued as store credit (where available/appropriate).

Shipping & timing

  • Please ship your original item within 5 days of exchange approval.

  • Your exchange will be released once the original item is received and inspected, or sooner if an instant exchange option is available and selected.

  • For international orders, exchanges may be limited; in some cases we may offer store credit instead to avoid double duties/shipping complexity.

REFUNDS, STORE CREDIT & TIMING

Refund methods

  • Refund to the original payment method, or

  • Store credit (where offered), issued electronically.

Inspection

  • Please allow up to 15 business days from warehouse receipt for inspection.

  • Once approved, card refunds typically post in 5–7 business days (bank dependent).

We will email you once your return is:

  • Approved (refund/credit issued), or

  • Declined (with the reason).

DAMAGED / DEFECTIVE / INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Include your order number and clear photos/video of the issue, including packaging if relevant

We’ll assess quickly and offer the most appropriate solution: replacement, repair, exchange, store credit, or refund (case-by-case, depending on stock and the situation).

MULTIPLE SHIPMENTS / PARTIAL ORDERS

If your order arrives in multiple shipments, you may:

  • Return items together only if the Returns Center authorizes it, or

  • Return each shipment separately as instructed.

If multiple return labels are issued, each label must be used for its corresponding shipment.

LATE / INELIGIBLE RETURNS

Returns that are late, missing tags/security seals, or show signs of wear may be:

  • Declined, and/or

  • Returned to you at your expense

If we receive an ineligible return, we may hold it for a limited period while contacting you for a paid return shipment back to you.

FAIR USE / RETURN ABUSE

To keep LA MUSA fair for all clients, we reserve the right to refuse returns or exchanges and/or close accounts in cases of suspected misuse, including but not limited to:

  • Excessive returns

  • Items returned with signs of wear

  • Wardrobing (wearing for events/photoshoots and returning)

  • Repeated returns outside policy terms

NEED HELP?

Unusual situations happen. If your case is exceptional or you need assistance, contact us at info@yourmusa.com - we’ll review it case by case and offer the best solution.