Returns & Exchanges
LA MUSA is devoted to your complete satisfaction. Each piece is sewn in our atelier, and we want it to fit you beautifully. If it does not, here is how we can help.
You may start a return or exchange at yourmusa.returnscenter.com.
Not sure of your size?
Before ordering, send your bust, waist and hip measurements to info@yourmusa.com and we will recommend a size.
How do I start a return or exchange?
Visit our Returns Center, enter your order number and the email used at checkout, select your pieces and choose an exchange, store credit or a refund. Requests must be submitted within 14 days of delivery, the date the carrier marks your parcel as delivered. One request per order, please.
Once your request is approved, you will receive an email with the return address and instructions and, in the US, a prepaid label. Please dispatch your parcel within 7 days of that email.
Can I exchange for another size?
Yes. You may exchange a piece for another size of the same style, once per piece. In the US, we provide a prepaid label. Wherever you are, we ship your new size at our expense once your piece has arrived and passed our quality review.
If the size you need cannot be made, we will offer store credit with the bonus, or a refund without the return shipping fee. To choose a different style, return your piece for store credit and place a new order.
What is store credit?
Store credit is the amount you paid for the piece, excluding shipping, with an additional 10%, issued as a LA MUSA e-gift card. It never expires and may be used on any piece in our collection. In the US, the return label is prepaid.
Store credit cannot be exchanged for cash. Pieces purchased with store credit are returned as store credit, without an additional bonus.
Can I receive a refund?
Yes. Refunds are issued to your original payment method. In the US, a $19 return shipping fee is deducted from your refund. Original shipping charges, duties and import taxes are not refundable, other than for faulty pieces or an order you cancel because of a delay on our side.
How long does it take?
Once your piece has arrived and passed our quality review, we process your exchange, store credit or refund within 7-14 business days and confirm by email. Your bank may take a few additional days to show the refund.
What condition must my piece be in?
Pieces must be returned:
- unworn, unwashed and unaltered
- with all original tags attached
- in their original packaging, with any garment bag, belt or detachable part
- as a complete set, if sold as a set
- free of makeup, deodorant, fragrance, smoke, pet hair and any sign of wear
- not worn for an event, a photoshoot or a social media post
We recommend trying pieces on over your own undergarments and removing jewelry that could catch delicate fabric.
If a return does not meet these conditions, we will share photographs with you and either send the piece back at your expense or deduct its loss in value.
Which pieces are final sale?
The following cannot be returned or exchanged, unless faulty:
- Sale pieces: any piece shown at a reduced price on its product page at the time of purchase, including our Outlet. Full-price pieces purchased with a promotional code may be returned as usual.
- Pieces made to your measurements
- Pieces that have been altered or tailored
- Gift cards
What if my piece is almost the right fit?
If a piece needs only a small adjustment, please contact us before returning it. We can reimburse a local tailor up to $60 against the tailor's receipt, and the piece remains yours. Once altered, a piece can no longer be returned.
How do I return from outside the United States?
Clients outside the US arrange and pay for return shipping with the carrier of their choice. Please use a tracked service, mark the parcel "Returned goods" and add the tracking number in the Returns Center or send it to info@yourmusa.com. No return shipping fee is deducted. LA MUSA cannot be responsible for untracked parcels lost in transit.
What if my piece arrives damaged or incorrect?
Please write to info@yourmusa.com within 7 days of delivery with your order number and clear photographs of the piece, its tags and the packaging. We will repair, replace or refund it in full, shipping included. This applies to every piece, including sale pieces and pieces made to your measurements.
Natural characteristics of silk and satin, such as slight variations in sheen, are not considered defects.
Can I return a piece made to my measurements?
A piece made to your measurements is created for you alone and is final sale. We confirm your measurements by email before production. If the finished piece does not match the measurements we agreed, we will alter or remake it. A standard size sewn after your order is not made to measure and may be returned as usual.
Can I cancel or change my order?
You may cancel your order or correct the address within 24 hours of purchase by writing to info@yourmusa.com. After that, your order enters production and this policy applies once it is delivered.
If we are unable to dispatch your order within the time shown at purchase, we will let you know, and you may choose to wait or cancel for a full refund.
Can I return a gift?
Yes. Choose the gift return option in our Returns Center to receive store credit. The sender will not be notified.
Fair use
LA MUSA monitors returns to prevent misuse. We may decline returns or future orders where an account shows excessive returns or pieces returned after wear. This does not affect faulty pieces.
Need help?
Unusual situations happen. If your case is exceptional, write to us at info@yourmusa.com and we will review it individually and offer the best solution.
This policy does not affect your statutory rights, including the right of withdrawal for clients in the EU and the UK. To use it, please contact info@yourmusa.com.
This policy applies to purchases made on yourmusa.com; purchases from other retailers follow that retailer's policy. Your order is governed by the version of this policy published on the date of purchase.
