REFUNDS & EXCHANGES

LA MUSA is devoted to your complete satisfaction. We know online shopping for tailored silhouettes can be tricky. If your piece isn’t perfect, most items are eligible for return or exchange within 14 days of delivery.

PURCHASE PROTECTION

We stand behind every piece. Your order arrives safely, the product matches its description, and your payment is securely authorized.

RETURN WINDOW

You may initiate a return or size exchange within 14 days of delivery.

WHAT'S ELIGIBLE

Most evening dresses, corsets, and ready-to-wear are returnable when they are:

  • Unworn, unwashed, unaltered, free of marks/scents, and in original packaging with all tags attached.
  • Returned with the return paperwork included.

Fit tip: when trying on, avoid makeup/perfume transfer and remove jewelry that may snag the fabric.

WHAT'S NOT RETURNABLE

To protect craftsmanship, hygiene, and fairness:

  • Made-to-order/personalized items, final sale/outlet items, gift cards.
  • Altered or tailored pieces, items with removed/damaged tags, obvious wear, stains, scents, pulls, or snags.
  • Hygiene-sensitive items (e.g., intimates/hosiery if sold) and pierced jewelry (earrings), unless faulty and where required by law.

HOW TO START A RETURN?

  1. Visit our RETURNS CENTER. 
  2. Enter your details. Provide your order number and the email used at checkout.
  3. Choose items. Follow the prompts to select the products you’re sending back and confirm they meet our return policy.
  4. Wait for approval. Once approved, you’ll receive a confirmation email with full shipping instructions.
  5. Ship on time. Dispatch your parcel within 7 days of approval. Returns sent later may lead to the cancellation of the complimentary label (if provided) and rejection of the request.

Need help?
 Unusual situations happen. If your case is exceptional or you need assistance, contact us - we’ll review it case by case and offer the best solution.

RETURN SHIPPING & LABELS

  • After approval: Detailed return instructions are sent by e-mail once your request is approved. Please follow that message to complete your return.
  • United States: Free prepaid return label from LA MUSA.
  • International (non-US): You arrange and pay for return postage and must provide a tracked return number - either by e-mailing us at info@yourmusa.com or uploading the tracking number in the Returns Center for smoother processing.
  • Original shipping fees: Shipping fees from the original order are non-refundable.

EXCHANGES

  • Start in the Returns Center. Choose Exchange and select one of the options:
  1. Different size of the same product
  2. Different color of the same product
  3. Different product from our catalogue
  • Price differences.
  • If the exchange item costs more, you’ll be prompted in the Returns Center to pay the difference.
  • If it costs less, the difference will be refunded to your original payment method or issued as store credit (where available).
  • Shipping. Outbound shipping for exchange orders follows the same rules as returns in your region (see Return shipping & labels).
  • Timing. Please ship your original item within 7 days of exchange approval. Your exchange will be released once the original item is received and inspected (or sooner if an instant-exchange option is available at checkout).

REFUND OPTIONS & TIMING

  • Refund to original payment method or store credit.
  • Processing time: Please allow up to a maximum of 15 business days from warehouse receipt for inspection. After approval, card refunds typically post in 5–7 business days (bank dependent).
  • You’ll receive an email once your refund is approved or if a return is declined.