Shipping Policy

Origin & coverage

All parcels depart from our fulfilment studio in Poland (EU) and we ship worldwide.
If your country is not available at checkout, please e-mail us and we’ll try to arrange an alternative solution.

1. Order processing

Product status Lead-time before dispatch Notes
In stock 1 – 2 business days Final quality check, boxing and label creation in Poland
Made-to-order(size temporarily out of stock) 3 – 4 business days Complimentary production in our atelier
Made-to-measure(custom fit) 5 – 7 business days We confirm your measurements by e-mail; no extra fee

Business days = Monday – Friday, excluding Polish and U.S. public holidays.

2. Transit times (after dispatch*)

Service Europe North America Middle East / Asia-Pacific Typical carriers
Express 1 – 2 business days 2 – 4 business days 3 – 5 business days DHL Express, UPS Worldwide Saver
Standard 2 – 4 business days 5 – 7 business days 6 – 8 business days DHL eCommerce, Polish Post + USPS / Canada Post

*Times are carrier averages. Weather, customs inspections, or seasonal peaks may cause delays beyond our control.

3. Shipping costs

  • Live rates appear at checkout (calculated by weight, destination, and service).

  • Free Standard Delivery on orders over USD 550.

  • Express upgrades are available at the displayed rates.

4. Tracking & notifications

A tracking link is e-mailed as soon as your parcel leaves Poland. You’ll receive automatic status updates until it is marked “delivered.”

5. Split shipments

If your order contains both in-stock and made-to-order pieces you may choose:

  1. Partial shipment – in-stock items ship immediately; made-to-order pieces follow later at no extra charge.

  2. Single shipment – we hold the order until all items are ready.

Specify your preference at checkout or within 24 hours of ordering.

6. Duties, taxes & customs fees

  • European Union: Orders ship duty-paid; you will not incur import charges within the EU.

  • Rest of world: Recipients are responsible for all import duties, VAT/GST, and brokerage fees charged by local authorities. These costs are non-refundable if a parcel is refused.

7. Address changes & order cancellations

  • You can request an address correction or cancel your order within 24 hours of purchase by e-mailing info@yourmusa.com.

  • After 24 hours the order will have entered production or fulfilment and our standard return policy will apply.

8. Delivery issues

If tracking shows “delivered” but you cannot locate the parcel, notify us at info@yourmusa.com within 48 hours so we can open a carrier investigation.
LA MUSA is not liable for parcels that carriers mark delivered to the address provided.

9. Questions?

We’re here to help: info@yourmusa.com