Shipping Policy
La Musa pieces are created with the same philosophy as haute couture: precision, restraint, and intention behind every detail. Shipping follows the same standard. It is deliberately unhurried, clearly communicated, and handled with care—so you always know what to expect.
La Musa is made with intention, not haste. We take the time each piece deserves—and keep you informed at every step.
1) Order Preparation (Before Shipment)
Many La Musa pieces are prepared specifically for your order rather than pulled from mass inventory. For this reason, preparation times may vary. Every order goes through a considered process before it leaves our atelier.
| Item status | Preparation time | What this means |
|---|---|---|
| In stock | 1–2 business days | Final inspection, careful hand packaging, and shipment preparation |
| Made to order (when a size is temporarily unavailable) | 6–8 business days | Crafted specifically for you in our atelier using materials reserved for your order |
| Custom fit (made to measure) | 8–9 business days | A couture-level process: we confirm measurements personally and create a refined, precise fit |
Business days are Monday through Friday, excluding weekends and public holidays. Orders placed after our daily cut-off begin processing on the next business day.
Please note: longer preparation time is not a delay—it reflects the atelier process behind your piece.
2) Delivery Timeframes (After Shipment)
Delivery estimates below are shown in business days and represent average carrier transit times.
| Service | USA & Canada | EU & UK | Middle East / Asia-Pacific |
| Standard | 3–6 | 3–6 | 6–8 |
For time-sensitive occasions, please contact us before ordering—our team will advise the best timeline and shipping option for your destination.
External factors such as weather, seasonal carrier volume, or customs procedures may occasionally extend transit time. These situations are uncommon, but if they occur, our team remains fully available to assist.
Tracking may be issued immediately, while the first physical carrier scan can take 24–72 hours.
3) Shipping Costs
Shipping rates are calculated automatically at checkout based on destination, package weight, and selected service.
Complimentary Standard shipping is available for orders over $550, unless otherwise stated during limited campaigns.
Please note: shipping charges are services rendered by the carrier and are therefore non-refundable once a shipment has been dispatched (including in cases of refusal, unclaimed parcels, or return-to-sender scenarios).
4) Tracking & Notifications
Once your order is dispatched, you will receive a confirmation email with a tracking number and a direct tracking link. Shipment status updates automatically until delivery is completed.
Statuses such as “Attempted delivery,” “No access,” or “Held at facility/Ready for pickup” indicate the carrier requires an additional step (another attempt, building access, or pickup). Following the carrier’s instructions promptly is typically the fastest way to receive your parcel.
If a parcel is held for pickup and not collected within the carrier’s holding period, it may be returned to us by the carrier.
In rare cases—particularly with international shipments—if a parcel is held, refused, or unclaimed, the carrier or local authorities may be unable to return it and may treat it as abandoned or dispose of it under local procedure. While uncommon, these outcomes remain outside our control.
5) Shipping Address Accuracy & Restrictions
To ensure a smooth delivery, please carefully review your address at checkout, including street name, house or apartment number, postal code, region/state, and phone number.
Most carriers do not deliver to PO Boxes or APO/FPO addresses.
If an order requires reshipment or redirection due to an incorrect or incomplete address, this may result in carrier-imposed fees and delivery delays. Additional carrier charges (reshipment, redirection, storage) may apply and are charged at the carrier’s rate.
For buildings with a mailroom/concierge/front desk reception, carriers may consider a parcel delivered when handed to the building’s receiving service. If tracking shows “Delivered” but your parcel is not immediately located, please check these areas first.
6) Partial Shipments (Mixed Orders)
If your order includes both ready-to-ship items and made-to-order pieces, two options are available:
-
Partial shipment: in-stock items are dispatched first, with remaining pieces sent once completed, at no additional shipping cost.
-
Single shipment: the full order ships together once all items are ready.
If anything appears missing, please review your shipping confirmation emails for partial shipment notices and separate tracking numbers.
7) Duties, Taxes & Customs Fees (International Orders)
For international orders, import duties, VAT/GST, customs brokerage fees, and any charges imposed by local authorities or carriers are the responsibility of the recipient.
These charges are determined by local regulations and remain outside La Musa’s control. In certain countries, carriers may request additional information for customs clearance (such as an ID or tax number). This is standard local procedure.
Please note: duties, taxes, customs brokerage fees, and similar charges are assessed by third parties and are non-refundable.
If a shipment is refused, unclaimed, or returned, return shipping, storage, and additional handling fees may be deducted from the refund or issued as store credit, depending on the situation.
As a standard approach in these scenarios, any amount issued back to you is provided as store credit (rather than a refund), after applicable carrier and handling fees. Original shipping charges, duties, and taxes remain non-refundable.
If a shipment is delayed or prevented from being delivered due to unpaid duties/taxes or missing clearance information requested by the carrier or customs, the shipment may be held, returned to sender, or otherwise treated according to local procedure. Any resulting fees (including return shipping and storage) remain the responsibility of the recipient.
8) Address Changes & Order Cancellation
If adjustments are needed, we will make every reasonable effort to assist.
Address changes or order cancellations are possible within 24 hours of purchase. Please contact us at info@yourmusa.com. After this period, your order may already be in production or preparation, and modifications may no longer be possible.
Please note: once a shipping label has been created or a parcel has entered the carrier network, rerouting or address changes may be limited or unavailable due to carrier restrictions.
9) Delivery Issues
If tracking shows “Delivered” but your parcel cannot be located, please contact us within 48 hours at info@yourmusa.com. We will advise on next steps and, when appropriate, initiate a carrier inquiry.
Once the carrier confirms delivery to the address provided at checkout, delivery is considered completed. If anything seems off, we’ll support you in opening a carrier inquiry and following the recommended next steps.
Please note: after a shipment is confirmed as delivered, we are unable to assume responsibility for loss due to theft or misplacement at the delivery location (including mailrooms, concierge/front desk receiving, or other building receiving services). For this reason, we recommend selecting a secure delivery address and monitoring tracking closely on the day of delivery.
If your parcel arrives visibly damaged, please contact us within 72 hours and include photos of the outer box, shipping label, inner packaging, and the issue.
We kindly ask that you retain all original packaging materials (outer carton, inner packaging, labels) until the carrier review is complete, as they may be required to support an inquiry or claim.
If tracking shows no movement for an extended period, we may request address confirmation and additional details to open a formal carrier investigation. A resolution (replacement shipment, store credit, or refund) is determined after the carrier’s response.
Where an amount is issued following a return-to-sender, refusal, or unclaimed parcel, it is typically issued as store credit. Shipping charges, duties, taxes, and carrier-imposed fees are non-refundable.
If a shipment is returned to us due to refusal, being unclaimed, or an incorrect address, reshipment can be arranged as a new shipment; new shipping charges apply.
In the rare event a refused or unclaimed shipment cannot be returned to us (for example, if it is treated as abandoned or disposed of under local procedure), we are unable to issue store credit or a refund for that shipment, as the parcel is not recoverable.
10) Contact
For any shipping-related questions, please contact us at info@yourmusa.com.
Our support is discreet, attentive, and precise—just as the La Musa experience should be.
